FAQ
Frequently asked questions

Mill – Frequuently Asked Questions

Frequently asked questions about all Mill heaters except Mill WiFi. Please see separate section for Mill WiFi.

Mill Convection

Yes, the SG-series have WiFi models, but as of now they are only sold in the Nordics.

This answer does only apply to the Mill Convection series: It is possible to experience deviations between the registered temperature on the heater and the actual temperature where you stay in the room. There are several possible reasons for this, but the most common one is that the heater is located some distance from where you normally stay in the room. When you for example set the temperature on the heater to 22 degrees Celsius, it’s natural and intuitive to believe that this is temperature you will get where your couch is placed. However, the heaters temperature sensor is placed on the product itself, making the deviation possible. To be able to adjust the temperature all Mill heaters are equipped with an electronic thermostat with a calibration function, meaning that you can adjust the registered temperature on the heater. Do the following steps to calibrate the heater:

  • Push and hold the button with three wavy lines for five seconds
  • C will blink in the display and the heaters is open for calibration
  • Use the wheel to set the actual temperature in the room
  • Confirm the change by pushing one time on the button with three wavy lines

  1. Turn the heater off
  2. Push and hold the button with three wavy lines while you turn the heater on again
  3. You can let go off both buttons when you see the display resetting (blinking lights in the display)
  4. The heater will start at the standard temperature of 22 degrees Celsius
SG2000MEC does not need to be reset as it has a mechanical thermostat.

All the Mill Convection heaters (with exception of SG2000MEC) have a lightning symbol on the heater indicating if the heater is generating heat or not. The heater should generate heat if the lightning symbol is lit. If the heater for some reason does not heat when the lightning symbol is lit, it is likely that there is a problem with your Mill heater. To troubleshoot if the heater is defect or not, please do the following routine:

  1. Reset the heater (SG2000MEC is an exception)
  2. Set the heater to maximum temperature (35 degrees Celsius). (If you have a SG2000MEC set the heater to MAX)
  3. Within a couple of minutes your heater should be warm. You can control this by holding you hand over the top of the heater.
  4. If the heater does not get warm you can contact the store where you bought your heater to get further help (please remember to bring your receipt).
If the heater does heat and everything seems to be in order, you need to calibrate the heater so that it gets adjusted to the room it is located in.

Mill Oil

Yes, but as of now they are only sold in the Nordics.

This answer does only apply to the Mill Oil series: It is possible to experience deviations between the registered temperature on the heater and the actual temperature where you stay in the room. There are several possible reasons for this, but the most common one is that the heater is located some distance from where you normally stay in the room. When you for example set the temperature on the heater to 22 degrees Celsius, it’s natural and intuitive to believe that this is temperature you will get where your couch is placed. However, the heaters temperature sensor is placed on the product itself, making the deviation possible. To be able to adjust the temperature all Mill heaters are equipped with a calibration function, meaning that you can adjust the registered temperature on the heater. We recommend that you keep the heater on (with the same temperature setting) for 12 hours to make sure the calibration is correct. Do the following steps to calibrate the heater:

  1. Push the Function button two times
  2. C will blink in the display and the heaters is open for calibration
  3. Use the wheel to set the actual temperature in the room
  4. Confirm the change by pushing one time on the button with three wavy lines

When you program the heater for either day or night setback, the setback period will be active from the time you set the program on the heater. This means that if you wish the temperature to be lowered at 7:30 am, you need to program the heater at 7:30 am. You only need to program the heater one time for day and one time for night. If you have programmed the heater, the programs will be active on the following days:

  • Day setback function: Monday – Friday (1-5)
  • Night setback function: All nights
Example: Let us say that you wish to program heaters for both day and night setback. You wish the following programs:
  • Day setback function to be active from 7:30 am to 2:30 pm. Desired temperature: 17 degrees Celsius.
  • Night setback function to be active from 10:00 pm to 6:00 am. Desired temperature: 18 degrees Celsius.
Instruction for activating the day setback function:
  1. At 7:30 am go to the heater and push the SUN symbol on the heaters thermostat
  2. “d” will show in the display. Use the FUNCTION (gear symbol) button to specify what day it is when you are programming the heater, since the day setback function only is active Monday to Friday. Confirm by pushing the button with three wavy lines.
  3. “C” will blink in the display. Use the wheel to select 17 as the desired setback temperature. Confirm by pushing the button with three wavy lines.
  4. “H” will blink in the display. Use the wheel to set the setback period to seven hours (meaning it will be active from 7:30 am to 2:30 pm. Confirm by pushing the button with three wavy lines.
  5. The day setback function will be active from 7:30 am to 2:30 pm Monday to Friday. Setback temperature will be 17 degrees Celsius.
Instruction for activating the night setback function:
  1. At 10 pm go to the heater and push the MOON symbol on the heaters thermostat
  2. “C” will blink in the display. Use the wheel to select 18 as the desired setback temperature. Confirm by pushing the button with three wavy lines.
  3. “H” will blink in the display. Use the wheel to set the setback period to eight hours (meaning it will be active from 10 pm to 6 am. Confirm by pushing the button with three wavy lines.
  4. The day setback function will be active from 10 pm to 6 am every day. Setback temperature will be 18 degrees Celsius.
If there is a power failure or you turn of the heater, the heater will forget the program and you need to repeat the activation procedure.

  1. Turn the heater off
  2. Push and hold the button with three wavy lines while you turn the heater on again
  3. You can let go off both buttons when you see the display resetting (blinking lights in the display)
  4. The heater will start at the standard temperature of 22 degrees Celsius
AB-H700MINI and JA-series (JA1000, JA1500, JA2000) does need to be reset as they have a mechanical thermostat.

All the Mill Convection heaters (with exception of AB-H700MINI and JA-series) have a lightning symbol on the heater indicating if the heater is generating heat or not. The heater should generate heat if the lightning symbol is lit. If the heater for some reason does not heat when the lightning symbol is lit, it is likely that there is a problem with your Mill heater. To troubleshoot if the heater is defect or not, please do the following routine:

  1. Reset the heater (except AB-H700MINI and JA-series)
  2. Set the heater to maximum temperature (35 degrees Celsius). (For JA-series set the heater to MAX)
  3. Within 5 to 10 minutes your heater should be warm. You can control this by holding you hand over the top of the heater.
  4. If the heater does not get warm you can contact the store where you bought your heater to get further help (please remember to bring your receipt).
If the heater does heat and everything seems to be in order, you need to calibrate the heater so that it gets adjusted to the room its located in.

Mill Steel and Mill Glass

Yes! To see the selection please go to the product overview on millheat.com.

When you program the heater for either day or night setback, the setback period will be active from the time you set the program on the heater. This means that if you wish the temperature to be lowered at 7:30 am, you need to program the heater at 7:30 am. You only need to program the heater one time for day and one time for night. If you have programmed the heater, the programs will be active on the following days:

  • Day setback function: Monday – Friday (1-5)
  • Night setback function: All nights
Example: Let us say that you wish to program heaters for both day and night setback. You wish the following programs:
  1. Day setback function to be active from 7:30 am to 2:30 pm. Desired temperature: 17 degrees Celsius.
  2. Night setback function to be active from 10:00 pm to 6:00 am. Desired temperature: 18 degrees Celsius.
Instruction for activating the day setback function:
  1. At 7:30 am go to the heater and push the SUN symbol on the heaters thermostat
  2. “d” will show in the display. Use the arrow buttons to specify what day it is when you are programming the heater (1 = Monday, 2 = Tuesday etc). You do not decide what days you want to program. You are only telling the heater what day it is when you are programming the heater. The day setback function is only active from Monday to Friday, and the heater needs to understand what day it is to be able to follow the correct routine. Confirm by pushing the function button.
  3. “C” will blink in the display. Use the arrows to select 17 as the desired setback temperature. Confirm by pushing the function button.
  4. “H” will blink in the display. Use the wheel to set the setback period to seven hours (meaning it will be active from 7:30 am to 2:30 pm. Confirm by pushing the function button.
  5. The day setback function will be active from 7:30 am to 2:30 pm Monday to Friday. Setback temperature will be 17 degrees Celsius.
  6. Instruction for activating the night setback function:
    1. At 10 pm go to the heater and push the MOON symbol on the heaters thermostat
    2. “C” will blink in the display. Use the arrows to select 18 as the desired setback temperature. Confirm by pushing the function button.
    3. “H” will blink in the display. Use the arrows to set the setback period to eight hours (meaning it will be active from 10 pm to 6 am. Confirm by pushing the function button.
    4. The day setback function will be active from 10 pm to 6 am every day. Setback temperature will be 18 degrees Celsius.
    If there is a power failure or you turn of the heater, the heater will forget the program and you need to repeat the activation procedure.

The Mill heaters will remember the remember the selected temperature and continue at that temperature when the power returns (regardless of how long the power outage is). The heaters will not remember the Day / Night programs you have programmed on the heater.

This section does only apply for Mill Steel and Mill Glass series: It is possible to experience deviations between the registered temperature on the heater and the actual temperature where you stay in the room. There are several possible reasons for this, but the most common one is that the heater is located some distance from where you normally stay in the room. When you for example set the temperature on the heater to 22 degrees Celsius, it’s natural and intuitive to believe that this is temperature you will get where your couch is placed. However, the heaters temperature sensor is placed on the product itself, making the deviation possible. To be able to adjust the temperature all Mill heaters are equipped with a calibration function, meaning that you can adjust the registered temperature on the heater. We recommend that you keep the heater on (with the same temperature setting) for 12 hours to make sure the calibration is correct. Do the following steps to calibrate the heater:

  1. Push the Function button two times
  2. C will blink in the display and the heaters is open for calibration
  3. Use the +/- to set the actual temperature in the room
  4. Confirm the change by pushing one time on the function button

All the Mill panel heaters (2013-season and newer) have a lightning symbol on the heater indicating if the heater is generating heat or not. The heater should generate heat if the lightning symbol is lit. If the heater for some reason does not heat when the lightning symbol is lit, it is likely that there is a problem with your Mill heater. To troubleshoot if the heater is defect or not, please do the following routine:

  1. Reset the heater
  2. Set the heater to maximum temperature (35 degrees Celsius).
  3. Within a couple of minutes your heater should be warm. You can control this by holding you hand over the top of the heater.
  4. If the heater does not get warm you can contact the store where you bought your heater to get further help (please remember to bring your receipt).
If the heater does heat and everything seems to be in order, you need to calibrate the heater so that it gets adjusted to the room its located in.

Minimum distance for the heater: Minimum 20 cm Other minimum distances: